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Computer User Support Specialists Salary in Baltimore, MD

In the 2025 U.S. Bureau of Labor Statistics, OEWS dataset, Computer User Support Specialists in Baltimore, MD have a median annual salary of $62,950, with 5,080 recorded jobs in this area. Recorded earnings range from $37,680 at the 10th percentile to $97,030 at the 90th percentile.

Source: U.S. Bureau of Labor Statistics, OEWS · Data year: 2025 · Last updated: 2026-09-22

Salary overview

Median annual salary

$62,950

Data year: 2025

Hourly median

$30.26

Employment

5,080

Source

U.S. Bureau of Labor Statistics, OEWS

Salary distribution

$37,680
10th
$50,230
25th
$62,950
Median
$79,230
75th
$97,030
90th

Local compared with national

Baltimore, MD

$62,950

Median annual · 2025

United States

$61,860

Median annual · 2025

The Baltimore, MD median is 1.8% above the national median in the available dataset (a difference of $1,090).

Top skills

  1. 1.Reading ComprehensionImportance 4.0
  2. 2.Active ListeningImportance 4.0
  3. 3.SpeakingImportance 4.0
  4. 4.Critical ThinkingImportance 3.8
  5. 5.Complex Problem SolvingImportance 3.6
  6. 6.WritingImportance 3.5
  7. 7.Judgment and Decision MakingImportance 3.3
  8. 8.Active LearningImportance 3.1
  9. 9.Learning StrategiesImportance 3.1
  10. 10.MonitoringImportance 3.1
  11. 11.Social PerceptivenessImportance 3.1
  12. 12.Service OrientationImportance 3.1

Career information

Education and experience

Typical education
Bachelor's Degree
Experience
Over 2 years, up to and including 4 years
Job zone
3

Technology used

  • Automated installation software
  • Bash
  • Bentley MicroStation
  • Blackboard software
  • Blink
  • C
  • C#
  • C++
  • Call center software
  • Cascading style sheets CSS
  • 3M Post-it App
  • Active directory software
  • Adobe Acrobat
  • Adobe ActionScript
  • Adobe Creative Cloud software

Common tasks

  • Oversee the daily performance of computer systems.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Confer with staff, users, and management to establish requirements for new systems or modifications.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Refer major hardware or software problems or defective products to vendors or technicians for service.
  • Prepare evaluations of software or hardware, and recommend improvements or upgrades.

Related careers

Occupations recorded as related in the dataset. A relationship does not imply a guaranteed transition.

Computer User Support Specialists salary in other locations

Other occupations in Baltimore, MD