Careers / Computer User Support Specialists
Computer User Support Specialists — Career Decision Dashboard
United States
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Report generated from official BLS OEWS and O*NET data — United States.
Median annual wage
$61,860
United States, 2025
Employment
717,190
United States, 2025
Typical education
Bachelor's Degree
Job Zone 3
Skills identified
35
10 related careers
Career overview
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
- O*NET code
- 15-1232.00
- Job zone
- 3
- Experience required
- Over 2 years, up to and including 4 years
Typical tasks
- Oversee the daily performance of computer systems.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Confer with staff, users, and management to establish requirements for new systems or modifications.
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Choose a location
Salary analysis — United States
10th percentile
$40,980
25th percentile
$49,000
75th percentile
$79,040
90th percentile
$100,540
Most important skills
- Speaking4.0
- Active Listening4.0
- Reading Comprehension4.0
- Critical Thinking3.8
- Complex Problem Solving3.6
- Writing3.5
- Judgment and Decision Making3.3
- Learning Strategies3.1
- Monitoring3.1
- Service Orientation3.1
- Social Perceptiveness3.1
- Active Learning3.1
What skills do you need?
Select the skills you already have
Skills listed are those O*NET rates at importance 3.0 or above for this occupation. Set your own level on the same 0–7 O*NET scale.
Skill coverage
0%
0 of 17 identified skills
Matched
0
Missing
17
Your selected skills cover approximately 0% of the skills identified for this occupation in O*NET. This is a coverage measure of listed skills only — it is not a qualification, hiring or interview outcome.
Skills to develop
| Skill | Importance | Required level | Your level | Gap |
|---|---|---|---|---|
| Speaking | 4.0 | 4.0 | Not selected | 4.0 |
| Active Listening | 4.0 | 4.0 | Not selected | 4.0 |
| Reading Comprehension | 4.0 | 4.0 | Not selected | 4.0 |
| Critical Thinking | 3.8 | 3.9 | Not selected | 3.9 |
| Complex Problem Solving | 3.6 | 3.3 | Not selected | 3.3 |
| Writing | 3.5 | 3.1 | Not selected | 3.1 |
| Instructing | 3.0 | 3.6 | Not selected | 3.6 |
| Active Learning | 3.1 | 3.3 | Not selected | 3.3 |
| Judgment and Decision Making | 3.3 | 3.0 | Not selected | 3.0 |
| Learning Strategies | 3.1 | 3.1 | Not selected | 3.1 |
| Service Orientation | 3.1 | 3.1 | Not selected | 3.1 |
| Monitoring | 3.1 | 3.0 | Not selected | 3.0 |
| Systems Analysis | 3.0 | 3.0 | Not selected | 3.0 |
| Time Management | 3.0 | 3.0 | Not selected | 3.0 |
| Troubleshooting | 3.0 | 2.9 | Not selected | 2.9 |
| Operations Monitoring | 3.0 | 2.9 | Not selected | 2.9 |
| Social Perceptiveness | 3.1 | 2.8 | Not selected | 2.8 |
Ordered by required level gap multiplied by O*NET importance. No prediction or recommendation is implied.
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Compare with Computer User Support SpecialistsHow salary varies by location
| Location | Median | Employment | Year |
|---|---|---|---|
| Sacramento, CA | $106,040 | 13,820 | 2025 |
| San Jose, CA | $93,590 | 5,790 | 2025 |
| Carson City, NV | $93,560 | 560 | 2025 |
| San Francisco, CA | $89,440 | 10,770 | 2025 |
| Vallejo, CA | $81,280 | 330 | 2025 |
| DC | $80,950 | 3,140 | 2025 |
| Santa Maria, CA | $80,520 | 960 | 2025 |
| CA | $79,570 | 74,490 | 2025 |
| Napa, CA | $79,050 | 160 | 2025 |
| Yuba City, CA | $78,420 | 160 | 2025 |
| Seattle, WA | $78,330 | 15,030 | 2025 |
| Bridgeport, CT | $78,070 | 2,460 | 2025 |
| Washington, DC | $77,860 | 18,510 | 2025 |
| Boston, MA | $77,850 | 13,580 | 2025 |
| Santa Rosa, CA | $76,900 | 520 | 2025 |
| Santa Cruz, CA | $75,720 | 210 | 2025 |
| New York, NY | $75,690 | 36,580 | 2025 |
| Denver, CO | $75,480 | 9,960 | 2025 |
| El Centro, CA | $75,460 | 130 | 2025 |
| WA | $75,220 | 21,860 | 2025 |
Career transition paths
Compare the skills of a career you hold today with Computer User Support Specialists to see shared skills, target-only skills and skill overlap.
Build a transition comparisonCareer and skills data: O*NET 31.0.
Salary and employment data: U.S. Bureau of Labor Statistics, OEWS, 2025 (May 2025 release).
Figures are periodic published survey snapshots, not real-time market rates.