First-Line Supervisors of Gambling Services Workers Career, Salary and Skills

Occupation description

Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.

National salary and employment

Top skills

Typical tasks

• Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
• Perform paperwork required for monetary transactions.
• Respond to and resolve patrons' complaints.
• Greet customers and ask about the quality of service they are receiving.
• Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
• Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
• Monitor payment of hand-delivered jackpots to ensure promptness.
• Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.

Technology

• Corel WordPerfect Office Suite
• Microsoft Access
• Microsoft Excel
• Microsoft Office software
• Microsoft Outlook
• Microsoft PowerPoint
• Microsoft Project
• Microsoft Word

First-Line Supervisors of Gambling Services Workers salary by location

Areas with the highest reported employment for this occupation.

• First-Line Supervisors of Gambling Services Workers Salary in NV
  Median $66,680 · Employment 5,590
• First-Line Supervisors of Gambling Services Workers Salary in Las Vegas, NV
  Median $67,320 · Employment 4,760
• First-Line Supervisors of Gambling Services Workers Salary in CA
  Median $68,010 · Employment 3,010
• First-Line Supervisors of Gambling Services Workers Salary in OK
  Median $58,900 · Employment 1,160
• First-Line Supervisors of Gambling Services Workers Salary in FL
  Median $64,980 · Employment 1,140
• First-Line Supervisors of Gambling Services Workers Salary in NJ
  Median $64,210 · Employment 1,120
• First-Line Supervisors of Gambling Services Workers Salary in Atlantic City, NJ
  Median $64,210 · Employment 1,080
• First-Line Supervisors of Gambling Services Workers Salary in MS
  Median $58,010 · Employment 1,030
• First-Line Supervisors of Gambling Services Workers Salary in MI
  Median $62,090 · Employment 1,000
• First-Line Supervisors of Gambling Services Workers Salary in WA
  Median $77,350 · Employment 910
• First-Line Supervisors of Gambling Services Workers Salary in MT
  Median $48,300 · Employment 860
• First-Line Supervisors of Gambling Services Workers Salary in MN
  Median $52,490 · Employment 770

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