First-Line Supervisors of Office and Administrative Support Workers Career, Salary and Skills

Occupation description

Directly supervise and coordinate the activities of clerical and administrative support workers.

National salary and employment

Top skills

Typical tasks

• Resolve customer complaints or answer customers' questions regarding policies and procedures.
• Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
• Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
• Recruit, interview, and select employees.
• Interpret and communicate work procedures and company policies to staff.
• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

Technology

• Adobe Acrobat
• ADP Workforce Now
• Apple macOS
• Blackbaud The Raiser's Edge
• Blackboard software
• Bookkeeping software
• Citrix cloud computing software
• Contract management software
• Data entry software
• Database software
• Delphi Technology
• Document management system software
• Dropbox
• Evernote

First-Line Supervisors of Office and Administrative Support Workers salary by location

Areas with the highest reported employment for this occupation.

• First-Line Supervisors of Office and Administrative Support Workers Salary in TX
  Median $64,940 · Employment 160,600
• First-Line Supervisors of Office and Administrative Support Workers Salary in CA
  Median $77,590 · Employment 149,230
• First-Line Supervisors of Office and Administrative Support Workers Salary in New York, NY
  Median $80,760 · Employment 95,180
• First-Line Supervisors of Office and Administrative Support Workers Salary in FL
  Median $64,360 · Employment 93,850
• First-Line Supervisors of Office and Administrative Support Workers Salary in NY
  Median $79,170 · Employment 83,110
• First-Line Supervisors of Office and Administrative Support Workers Salary in PA
  Median $65,270 · Employment 56,600
• First-Line Supervisors of Office and Administrative Support Workers Salary in NJ
  Median $76,640 · Employment 55,210
• First-Line Supervisors of Office and Administrative Support Workers Salary in Los Angeles, CA
  Median $77,530 · Employment 54,340
• First-Line Supervisors of Office and Administrative Support Workers Salary in TN
  Median $66,390 · Employment 49,870
• First-Line Supervisors of Office and Administrative Support Workers Salary in Dallas, TX
  Median $73,070 · Employment 45,710
• First-Line Supervisors of Office and Administrative Support Workers Salary in OH
  Median $64,220 · Employment 45,070
• First-Line Supervisors of Office and Administrative Support Workers Salary in GA
  Median $64,620 · Employment 42,630

Related careers

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• Office Clerks, General
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• First-Line Supervisors of Food Preparation and Serving Workers
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• First-Line Supervisors of Security Workers
  National median $55,940
• Human Resources Assistants, Except Payroll and Timekeeping
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• Human Resources Specialists
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• First-Line Supervisors of Personal Service Workers
  National median $48,590
• General and Operations Managers
  National median $105,770