Patient Representatives Career, Salary and Skills
Patient Representatives have a BLS-reported national median annual wage of $50,290 based on the 2025 OEWS dataset, with reported national employment of 182,610. Wage data is published for 391 locations.
Occupation description
Assist patients in obtaining services, understanding policies and making health care decisions.
O*NET code
29-2099.08
Job zone
3
Typical education
Not recorded
Experience
Over 1 year, up to and including 2 years
National salary and employment
Median annual
$50,290
Hourly median
$24.18
Employment
182,610
Data year
2025
National salary distribution
$38,180
10th
$44,170
25th
$50,290
Median
$64,340
75th
$85,270
90th
Top skills
| Skill | Importance | Level |
|---|---|---|
| Active Listening | 4.25 | 4.00 |
| Service Orientation | 4.00 | 3.88 |
| Speaking | 4.00 | 3.88 |
| Reading Comprehension | 3.88 | 3.88 |
| Coordination | 3.88 | 3.38 |
| Social Perceptiveness | 3.88 | 3.88 |
| Critical Thinking | 3.75 | 3.75 |
| Persuasion | 3.62 | 3.62 |
| Complex Problem Solving | 3.25 | 3.12 |
| Monitoring | 3.12 | 3.12 |
Typical tasks
- Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
- Interview patients or their representatives to identify problems relating to care.
- Maintain knowledge of community services and resources available to patients.
- Refer patients to appropriate health care services or resources.
- Explain policies, procedures, or services to patients using medical or administrative knowledge.
- Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.
- Collect and report data on topics, such as patient encounters or inter-institutional problems, making recommendations for change when appropriate.
- Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
Technology
- Admissions, discharge, and transfer ADT software
- CareOne CareEnsure
- Complaint management software
- Corel WordPerfect Office Suite
- Customer Expressions i-Sight
- Data entry software
- Database software
- eClinicalWorks EHR software
- Electronic medical record EMR software
- Epic EpicCare Inpatient Clinical System
- Epic Systems
- Epic Systems software
- FaceTime
- Google Docs
Patient Representatives salary by location
Areas with the highest reported employment for this occupation.
- Patient Representatives Salary in CAMedian $60,390 · Employment 26,540
- Patient Representatives Salary in TXMedian $47,870 · Employment 15,370
- Patient Representatives Salary in PAMedian $46,720 · Employment 13,200
- Patient Representatives Salary in New York, NYMedian $61,440 · Employment 12,400
- Patient Representatives Salary in NYMedian $60,320 · Employment 11,910
- Patient Representatives Salary in FLMedian $45,760 · Employment 10,130
- Patient Representatives Salary in Los Angeles, CAMedian $59,210 · Employment 9,940
- Patient Representatives Salary in OHMedian $47,570 · Employment 8,590
- Patient Representatives Salary in NCMedian $46,480 · Employment 6,640
- Patient Representatives Salary in GAMedian $49,310 · Employment 6,360
- Patient Representatives Salary in MOMedian $46,040 · Employment 5,900
- Patient Representatives Salary in MIMedian $48,520 · Employment 5,870
Related careers
- Psychiatric TechniciansNational median $45,130
- Child, Family, and School Social WorkersNational median $59,550
- Acute Care NursesNational median $97,550
- Registered NursesNational median $97,550
- Medical Secretaries and Administrative AssistantsNational median $45,930
- Rehabilitation CounselorsNational median $46,850
- Mental Health and Substance Abuse Social WorkersNational median $60,280
- Mental Health CounselorsNational median not published
Career and skills data: O*NET 31.0 (onetcenter.org). Salary and employment data: U.S. Bureau of Labor Statistics OEWS, 2025 (bls.gov/oes). Figures are published survey estimates, not real-time market data.