Receptionists and Information Clerks Career, Salary and Skills
Receptionists and Information Clerks have a BLS-reported national median annual wage of $38,010 based on the 2025 OEWS dataset, with reported national employment of 910,180. Wage data is published for 447 locations.
Occupation description
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
O*NET code
43-4171.00
Job zone
2
Typical education
High School Diploma or the equivalent (such as a GED)
Experience
Over 1 year, up to and including 2 years
National salary and employment
Median annual
$38,010
Hourly median
$18.27
Employment
910,180
Data year
2025
National salary distribution
Top skills
| Skill | Importance | Level |
|---|---|---|
| Speaking | 3.88 | 3.00 |
| Active Listening | 3.75 | 3.12 |
| Service Orientation | 3.62 | 3.25 |
| Social Perceptiveness | 3.12 | 2.88 |
| Reading Comprehension | 3.12 | 3.12 |
| Critical Thinking | 3.12 | 3.00 |
| Writing | 3.00 | 3.00 |
| Coordination | 3.00 | 2.88 |
| Monitoring | 2.88 | 2.75 |
| Time Management | 2.88 | 2.62 |
Typical tasks
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Receive payment and record receipts for services.
- Schedule appointments and maintain and update appointment calendars.
- Transmit information or documents to customers, using computer, mail, or facsimile machine.
- Hear and resolve complaints from customers or the public.
- File and maintain records.
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Technology
- 3M Post-it App
- Alpha Software Alpha Five
- Appointment scheduling software
- Automated information system software
- Billing software
- Blackbaud The Raiser's Edge
- Bookkeeping software
- Claim processing system software
- Corel WordPerfect Office Suite
- Data entry software
- Database software
- Electronic calendar management software
- Electronic health record EHR software
- Email software
Receptionists and Information Clerks salary by location
Areas with the highest reported employment for this occupation.
- Receptionists and Information Clerks Salary in CAMedian $44,100 · Employment 82,470
- Receptionists and Information Clerks Salary in TXMedian $35,210 · Employment 78,330
- Receptionists and Information Clerks Salary in New York, NYMedian $44,690 · Employment 74,190
- Receptionists and Information Clerks Salary in NYMedian $43,080 · Employment 65,010
- Receptionists and Information Clerks Salary in FLMedian $36,810 · Employment 63,280
- Receptionists and Information Clerks Salary in NJMedian $41,650 · Employment 42,060
- Receptionists and Information Clerks Salary in ILMedian $37,400 · Employment 40,370
- Receptionists and Information Clerks Salary in PAMedian $36,810 · Employment 37,830
- Receptionists and Information Clerks Salary in Los Angeles, CAMedian $43,280 · Employment 35,000
- Receptionists and Information Clerks Salary in OHMedian $35,920 · Employment 30,850
- Receptionists and Information Clerks Salary in Chicago, ILMedian $38,060 · Employment 30,540
- Receptionists and Information Clerks Salary in WAMedian $44,710 · Employment 26,500
Related careers
- Legal Secretaries and Administrative AssistantsNational median $55,570
- Billing and Posting ClerksNational median $48,500
- CashiersNational median $32,880
- File ClerksNational median $43,600
- Medical Records SpecialistsNational median $51,140
- TelemarketersNational median $35,450
- Administrative Services ManagersNational median $114,130
- Hotel, Motel, and Resort Desk ClerksNational median $35,070
Career and skills data: O*NET 31.0 (onetcenter.org). Salary and employment data: U.S. Bureau of Labor Statistics OEWS, 2025 (bls.gov/oes). Figures are published survey estimates, not real-time market data.