Careers / Receptionists and Information Clerks
Receptionists and Information Clerks — Career Decision Dashboard
United States
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Report generated from official BLS OEWS and O*NET data — United States.
Median annual wage
$38,010
United States, 2025
Employment
910,180
United States, 2025
Typical education
High School Diploma or the equivalent (such as a GED)
Job Zone 2
Skills identified
35
10 related careers
Career overview
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
- O*NET code
- 43-4171.00
- Job zone
- 2
- Experience required
- Over 1 year, up to and including 2 years
Typical tasks
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Receive payment and record receipts for services.
- Schedule appointments and maintain and update appointment calendars.
- Transmit information or documents to customers, using computer, mail, or facsimile machine.
- Hear and resolve complaints from customers or the public.
- File and maintain records.
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
Choose a location
Salary analysis — United States
10th percentile
$28,760
25th percentile
$33,960
75th percentile
$45,130
90th percentile
$49,950
Most important skills
- Speaking3.9
- Active Listening3.8
- Service Orientation3.6
- Social Perceptiveness3.1
- Reading Comprehension3.1
- Critical Thinking3.1
- Writing3.0
- Coordination3.0
- Monitoring2.9
- Time Management2.9
- Complex Problem Solving2.8
- Active Learning2.8
What skills do you need?
Select the skills you already have
Skills listed are those O*NET rates at importance 3.0 or above for this occupation. Set your own level on the same 0–7 O*NET scale.
Skill coverage
0%
0 of 8 identified skills
Matched
0
Missing
8
Your selected skills cover approximately 0% of the skills identified for this occupation in O*NET. This is a coverage measure of listed skills only — it is not a qualification, hiring or interview outcome.
Skills to develop
| Skill | Importance | Required level | Your level | Gap |
|---|---|---|---|---|
| Service Orientation | 3.6 | 3.3 | Not selected | 3.3 |
| Active Listening | 3.8 | 3.1 | Not selected | 3.1 |
| Speaking | 3.9 | 3.0 | Not selected | 3.0 |
| Reading Comprehension | 3.1 | 3.1 | Not selected | 3.1 |
| Critical Thinking | 3.1 | 3.0 | Not selected | 3.0 |
| Writing | 3.0 | 3.0 | Not selected | 3.0 |
| Social Perceptiveness | 3.1 | 2.9 | Not selected | 2.9 |
| Coordination | 3.0 | 2.9 | Not selected | 2.9 |
Ordered by required level gap multiplied by O*NET importance. No prediction or recommendation is implied.
Related careers
Supplemental
National median $55,570
Compare with Receptionists and Information ClerksSupplemental
National median $48,500
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National median $51,140
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National median $114,130
Compare with Receptionists and Information ClerksSupplemental
National median $35,070
Compare with Receptionists and Information ClerksSupplemental
National median $69,990
Compare with Receptionists and Information ClerksSupplemental
National median $69,500
Compare with Receptionists and Information ClerksHow salary varies by location
| Location | Median | Employment | Year |
|---|---|---|---|
| San Francisco, CA | $49,450 | 8,510 | 2025 |
| DC | $49,060 | 2,000 | 2025 |
| Fairbanks, AK | $47,260 | 160 | 2025 |
| San Jose, CA | $47,130 | 3,990 | 2025 |
| Napa, CA | $46,850 | 280 | 2025 |
| Barnstable Town, MA | $45,820 | 670 | 2025 |
| Seattle, WA | $45,820 | 14,260 | 2025 |
| Hanford, CA | $45,650 | 180 | 2025 |
| Santa Rosa, CA | $45,550 | 1,160 | 2025 |
| Vallejo, CA | $45,500 | 720 | 2025 |
| Sheboygan, WI | $45,430 | 610 | 2025 |
| Sacramento, CA | $45,140 | 4,570 | 2025 |
| Mount Vernon, WA | $45,060 | 450 | 2025 |
| Santa Cruz, CA | $44,980 | 510 | 2025 |
| San Luis Obispo, CA | $44,890 | 690 | 2025 |
| Portland, ME | $44,770 | 1,730 | 2025 |
| AK | $44,720 | 1,530 | 2025 |
| WA | $44,710 | 26,500 | 2025 |
| New York, NY | $44,690 | 74,190 | 2025 |
| Anchorage, AK | $44,630 | 890 | 2025 |
Career transition paths
Compare the skills of a career you hold today with Receptionists and Information Clerks to see shared skills, target-only skills and skill overlap.
Build a transition comparisonCareer and skills data: O*NET 31.0.
Salary and employment data: U.S. Bureau of Labor Statistics, OEWS, 2025 (May 2025 release).
Figures are periodic published survey snapshots, not real-time market rates.