Switchboard Operators, Including Answering Service skills
Skill importance
- Active Listening4.0
- Speaking3.9
- Social Perceptiveness3.5
- Service Orientation3.1
- Reading Comprehension3.0
- Coordination3.0
- Monitoring2.9
- Critical Thinking2.8
- Time Management2.8
- Writing2.8
- Judgment and Decision Making2.6
- Active Learning2.5
- Complex Problem Solving2.5
- Persuasion2.4
- Negotiation2.1
- Systems Analysis2.0
- Instructing2.0
- Operations Monitoring2.0
- Learning Strategies2.0
- Management of Personnel Resources1.9
- Mathematics1.9
- Systems Evaluation1.9
- Operation and Control1.8
- Quality Control Analysis1.6
- Troubleshooting1.5
- Operations Analysis1.4
- Programming1.3
- Science1.0
- Management of Financial Resources1.0
- Management of Material Resources1.0
- Equipment Selection1.0
- Equipment Maintenance1.0
- Repairing1.0
- Installation1.0
- Technology Design1.0
Skill gap check
Select the skills you already have
Skills listed are those O*NET rates at importance 3.0 or above for this occupation. Set your own level on the same 0–7 O*NET scale.
Skill coverage
0%
0 of 6 identified skills
Matched
0
Missing
6
Your selected skills cover approximately 0% of the skills identified for this occupation in O*NET. This is a coverage measure of listed skills only — it is not a qualification, hiring or interview outcome.
Skills to develop
| Skill | Importance | Required level | Your level | Gap |
|---|---|---|---|---|
| Active Listening | 4.0 | 3.0 | Not selected | 3.0 |
| Speaking | 3.9 | 2.9 | Not selected | 2.9 |
| Social Perceptiveness | 3.5 | 3.0 | Not selected | 3.0 |
| Service Orientation | 3.1 | 2.9 | Not selected | 2.9 |
| Reading Comprehension | 3.0 | 2.9 | Not selected | 2.9 |
| Coordination | 3.0 | 2.6 | Not selected | 2.6 |
Ordered by required level gap multiplied by O*NET importance. No prediction or recommendation is implied.