Entertainment and Recreation Managers, Except Gambling — Tasks

Task statements

• Talk to coworkers using electronic devices, such as computers and radios.
• Talk to customers to convey information about events or activities.
• Plan programs of events or schedules of activities.
• Write budgets to plan recreational activities or programs.
• Explain rules and regulations of facilities and entertainment attractions to customers.
• Calculate and record department expenses and revenue.
• Interview and hire associates to fill staff vacancies.
• Assign tasks and work hours to staff.
• Plan, organize, or lead group activities for customers, such as exercise routines, athletic events, or arts and crafts.
• Resolve customer complaints regarding worker performance or services rendered.
• Train workers in company procedures or policy.
• Administer first aid in emergency situations.
• Write and present strategies for recreational facility programming using customer or employee data.
• Store and retrieve equipment, such as vehicles, radios, and ride components.
• Inspect equipment, such as rides, games, and vehicles, to detect wear and damage.
• Clean equipment and areas of amusement park, cruise ship, or other recreational facility.
• Operate, drive, or explain the use of mechanical equipment in amusement parks, cruise ships, or other recreational facilities.