Parts Salespersons — Tasks

Task statements

• Receive payment or obtain credit authorization.
• Assist customers, such as responding to customer complaints and updating them about back-ordered parts.
• Fill customer orders from stock, and place orders when requested items are out of stock.
• Receive and fill telephone orders for parts.
• Locate and label parts, and maintain inventory of stock.
• Prepare sales slips or sales contracts.
• Read catalogs, microfiche viewers, or computer displays to determine replacement part stock numbers and prices.
• Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
• Examine returned parts for defects, and exchange defective parts or refund money.
• Manage shipments by researching shipping methods or costs and tracking packages.
• Mark and store parts in stockrooms, according to prearranged systems.
• Maintain and clean work and inventory areas.
• Place new merchandise on display.
• Advise customers on substitution or modification of parts when identical replacements are not available.
• Discuss use and features of various parts, based on knowledge of machines or equipment.
• Demonstrate equipment to customers, and explain functioning of equipment.
• Measure parts, using precision measuring instruments, to determine whether similar parts may be machined to required sizes.
• Pick up and deliver parts.
• Repair parts or equipment.