Passenger Attendants — Tasks

Task statements

• Perform equipment safety checks prior to departure.
• Explain and demonstrate safety procedures and safety equipment use.
• Signal transportation operators to stop or to proceed.
• Secure passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps.
• Respond to passengers' questions, requests, or complaints.
• Determine or facilitate seating arrangements.
• Open and close doors for passengers.
• Greet passengers boarding transportation equipment and announce routes and stops.
• Provide boarding assistance to elderly, sick, or injured people.
• Provide customers with information on routes, gates, prices, timetables, terminals, or concourses.
• Count and verify tickets and seat reservations and record numbers of passengers boarding and disembarking.
• Adjust window shades or seat cushions at the request of passengers.