Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel — Tasks

Task statements

• Consult with clients after sales or contract signings to resolve problems and provide ongoing support.
• Answer customers' questions about services, prices, availability, or credit terms.
• Develop sales presentations or proposals to explain service specifications.
• Create forms or agreements to complete sales.
• Contact prospective or existing customers to discuss how services can meet their needs.
• Negotiate prices or terms of sales or service agreements.
• Quote prices, credit terms, contract terms, or fulfillment dates for services.
• Maintain customer records using automated systems.
• Identify prospective customers using business directories, leads from clients, or information from conferences or trade shows.
• Inform customers of contracts or other information pertaining to purchased services.
• Emphasize or recommend service features based on knowledge of customers' needs and vendor capabilities and limitations.
• Distribute promotional materials at meetings, conferences, or trade shows.
• Monitor market conditions, innovations, and competitors' services, prices, and sales.
• Compute and compare costs of services.
• Attend sales or trade meetings or read related publications to obtain information about market conditions, business trends, regulations, or industry developments.