CDCareer Decision

Compare careers

Factual side-by-side attributes from the imported O*NET and BLS OEWS datasets. No career is ranked or recommended.

Career A (or your current career)

Customer Service Representatives

Career B (or your target career)

First-Line Supervisors of Non-Retail Sales Workers

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Comparison table

MetricCustomer Service RepresentativesFirst-Line Supervisors of Non-Retail Sales Workers
National median salary$44,770$87,520
Local median salaryNot publishedNot published
National employment2,595,750214,390
Typical educationHigh School Diploma or the equivalent (such as a GED)Bachelor's Degree
Job zone24
Important skillsActive Listening, Service Orientation, Speaking, Reading Comprehension, Critical ThinkingMonitoring, Active Listening, Management of Personnel Resources, Speaking, Coordination
Related careersCashiers, Tellers, Management Analysts, Correspondence ClerksSales Managers, Human Resources Specialists, First-Line Supervisors of Construction Trades and Extraction Workers, Management Analysts
Customer Service Representatives dashboardFirst-Line Supervisors of Non-Retail Sales Workers dashboard

Career transition: skill overlap

Skill overlap

57%

12 of 21 target skills

Target-only skills

9

Current-only skills

0

Skill overlap compares O*NET skills rated at importance 3.0 or above for each occupation. It is a measure of listed skill overlap, not a probability of getting the job.

Shared skills

  • Monitoring+1.3 level
  • Speaking+0.3 level
  • Active Listening—
  • Time Management+1.0 level
  • Social Perceptiveness+1.0 level
  • Persuasion+0.9 level
  • Reading Comprehension+1.0 level
  • Writing+1.0 level
  • Critical Thinking+0.4 level
  • Negotiation+0.8 level
  • Complex Problem Solving+0.6 level
  • Service Orientation—

Only in First-Line Supervisors of Non-Retail Sales Workers

  • Management of Personnel Resources
  • Judgment and Decision Making
  • Coordination
  • Active Learning
  • Instructing
  • Learning Strategies
  • Systems Analysis
  • Systems Evaluation
  • Mathematics

Only in Customer Service Representatives

  • None