Careers / Customer Service Representatives
Customer Service Representatives — Career Decision Dashboard
United States
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Report generated from official BLS OEWS and O*NET data — United States.
Median annual wage
$44,770
United States, 2025
Employment
2,595,750
United States, 2025
Typical education
High School Diploma or the equivalent (such as a GED)
Job Zone 2
Skills identified
35
10 related careers
Career overview
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
- O*NET code
- 43-4051.00
- Job zone
- 2
- Experience required
- Over 6 months, up to and including 1 year
Typical tasks
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- Refer unresolved customer grievances to designated departments for further investigation.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Choose a location
Salary analysis — United States
10th percentile
$31,750
25th percentile
$36,870
75th percentile
$51,780
90th percentile
$63,590
Most important skills
- Service Orientation4.0
- Active Listening4.0
- Speaking3.9
- Reading Comprehension3.4
- Critical Thinking3.3
- Complex Problem Solving3.1
- Time Management3.1
- Writing3.0
- Negotiation3.0
- Monitoring3.0
- Social Perceptiveness3.0
- Persuasion3.0
What skills do you need?
Select the skills you already have
Skills listed are those O*NET rates at importance 3.0 or above for this occupation. Set your own level on the same 0–7 O*NET scale.
Skill coverage
0%
0 of 12 identified skills
Matched
0
Missing
12
Your selected skills cover approximately 0% of the skills identified for this occupation in O*NET. This is a coverage measure of listed skills only — it is not a qualification, hiring or interview outcome.
Skills to develop
| Skill | Importance | Required level | Your level | Gap |
|---|---|---|---|---|
| Active Listening | 4.0 | 4.0 | Not selected | 4.0 |
| Speaking | 3.9 | 3.8 | Not selected | 3.8 |
| Service Orientation | 4.0 | 3.6 | Not selected | 3.6 |
| Critical Thinking | 3.3 | 3.5 | Not selected | 3.5 |
| Reading Comprehension | 3.4 | 3.1 | Not selected | 3.1 |
| Complex Problem Solving | 3.1 | 3.0 | Not selected | 3.0 |
| Time Management | 3.1 | 3.0 | Not selected | 3.0 |
| Writing | 3.0 | 3.0 | Not selected | 3.0 |
| Negotiation | 3.0 | 3.0 | Not selected | 3.0 |
| Monitoring | 3.0 | 3.0 | Not selected | 3.0 |
| Social Perceptiveness | 3.0 | 3.0 | Not selected | 3.0 |
| Persuasion | 3.0 | 3.0 | Not selected | 3.0 |
Ordered by required level gap multiplied by O*NET importance. No prediction or recommendation is implied.
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Compare with Customer Service RepresentativesHow salary varies by location
| Location | Median | Employment | Year |
|---|---|---|---|
| San Jose, CA | $60,480 | 8,860 | 2025 |
| San Francisco, CA | $57,830 | 19,930 | 2025 |
| Seattle, WA | $53,550 | 25,840 | 2025 |
| Napa, CA | $53,360 | 640 | 2025 |
| Santa Rosa, CA | $51,810 | 1,750 | 2025 |
| Vallejo, CA | $51,210 | 1,130 | 2025 |
| WA | $50,330 | 39,760 | 2025 |
| Burlington, VT | $50,160 | 1,250 | 2025 |
| Stockton, CA | $49,990 | 2,650 | 2025 |
| Bridgeport, CT | $49,970 | 5,660 | 2025 |
| Sacramento, CA | $49,940 | 11,510 | 2025 |
| Boston, MA | $49,920 | 37,780 | 2025 |
| Kahului, HI | $49,750 | 690 | 2025 |
| Olympia, WA | $49,630 | 1,430 | 2025 |
| Manchester, NH | $49,630 | 4,680 | 2025 |
| New York, NY | $49,590 | 125,570 | 2025 |
| CA | $49,560 | 176,850 | 2025 |
| Minneapolis, MN | $49,480 | 38,630 | 2025 |
| Longview, WA | $49,460 | 380 | 2025 |
| Oxnard, CA | $49,190 | 2,860 | 2025 |
Career transition paths
Compare the skills of a career you hold today with Customer Service Representatives to see shared skills, target-only skills and skill overlap.
Build a transition comparisonCareer and skills data: O*NET 31.0.
Salary and employment data: U.S. Bureau of Labor Statistics, OEWS, 2025 (May 2025 release).
Figures are periodic published survey snapshots, not real-time market rates.