Compare careers
Factual side-by-side attributes from the imported O*NET and BLS OEWS datasets. No career is ranked or recommended.
Career A (or your current career)
Customer Service Representatives
Career B (or your target career)
Management Analysts
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Comparison table
| Metric | Customer Service Representatives | Management Analysts |
|---|---|---|
| National median salary | $44,770 | $101,860 |
| Local median salary | Not published | Not published |
| National employment | 2,595,750 | 898,280 |
| Typical education | High School Diploma or the equivalent (such as a GED) | Bachelor's Degree |
| Job zone | 2 | 4 |
| Important skills | Active Listening, Service Orientation, Speaking, Reading Comprehension, Critical Thinking | Reading Comprehension, Critical Thinking, Active Listening, Judgment and Decision Making, Speaking |
| Related careers | Cashiers, Tellers, Management Analysts, Correspondence Clerks | Market Research Analysts and Marketing Specialists, Business Continuity Planners, Statistical Assistants, Financial Risk Specialists |
Career transition: skill overlap
Skill overlap
55%
12 of 22 target skills
Target-only skills
10
Current-only skills
0
Skill overlap compares O*NET skills rated at importance 3.0 or above for each occupation. It is a measure of listed skill overlap, not a probability of getting the job.
Shared skills
- Active Listening+0.1 level
- Reading Comprehension+1.0 level
- Critical Thinking+0.6 level
- Complex Problem Solving+1.0 level
- Writing+1.0 level
- Speaking+0.3 level
- Monitoring+1.1 level
- Social Perceptiveness+1.0 level
- Persuasion+0.9 level
- Service Orientation—
- Time Management+0.3 level
- Negotiation+0.1 level
Only in Management Analysts
- Judgment and Decision Making
- Systems Evaluation
- Coordination
- Systems Analysis
- Instructing
- Active Learning
- Management of Personnel Resources
- Mathematics
- Learning Strategies
- Operations Analysis
Only in Customer Service Representatives
- None