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Insurance Claims and Policy Processing Clerks Salary in Phoenix, AZ

In the 2025 U.S. Bureau of Labor Statistics, OEWS dataset, Insurance Claims and Policy Processing Clerks in Phoenix, AZ have a median annual salary of $50,620, with 6,770 recorded jobs in this area. Recorded earnings range from $40,760 at the 10th percentile to $59,370 at the 90th percentile.

Source: U.S. Bureau of Labor Statistics, OEWS · Data year: 2025 · Last updated: 2026-09-22

Salary overview

Median annual salary

$50,620

Data year: 2025

Hourly median

$24.34

Employment

6,770

Source

U.S. Bureau of Labor Statistics, OEWS

Salary distribution

$40,760
10th
$45,420
25th
$50,620
Median
$52,770
75th
$59,370
90th

Local compared with national

Phoenix, AZ

$50,620

Median annual · 2025

United States

$49,230

Median annual · 2025

The Phoenix, AZ median is 2.8% above the national median in the available dataset (a difference of $1,390).

Top skills

  1. 1.Reading ComprehensionImportance 3.5
  2. 2.Time ManagementImportance 3.5
  3. 3.SpeakingImportance 3.4
  4. 4.Active ListeningImportance 3.3
  5. 5.Critical ThinkingImportance 3.3
  6. 6.WritingImportance 3.1
  7. 7.Social PerceptivenessImportance 3.1
  8. 8.CoordinationImportance 3.1
  9. 9.Service OrientationImportance 3.1
  10. 10.MonitoringImportance 3.0
  11. 11.Complex Problem SolvingImportance 3.0
  12. 12.Judgment and Decision MakingImportance 3.0

Career information

Education and experience

Typical education
High School Diploma or the equivalent (such as a GED)
Experience
Over 1 year, up to and including 2 years
Job zone
2

Technology used

  • Account management software
  • Alpha Software Alpha Five
  • Automated information system software
  • Billing software
  • Claim processing system software
  • Database software
  • GroupMe
  • Healthcare common procedure coding system HCPCS
  • IBM Check Processing Control System CPSC
  • IBM Lotus Notes
  • Insurance rating software
  • InSystems Calligo Enterprise
  • Medical condition coding software
  • Medical procedure coding software
  • MicroFocus GroupWise

Common tasks

  • Prepare insurance claim forms or related documents, and review them for completeness.
  • Calculate amount of claim.
  • Post or attach information to claim file.
  • Transmit claims for payment or further investigation.
  • Contact insured or other involved persons to obtain missing information.
  • Review insurance policy to determine coverage.
  • Process and record new insurance policies and claims.
  • Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data.
  • Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors.
  • Correspond with insured or agent to obtain information or to inform them of account status or changes.

Related careers

Occupations recorded as related in the dataset. A relationship does not imply a guaranteed transition.

Insurance Claims and Policy Processing Clerks salary in other locations

Other occupations in Phoenix, AZ