Insurance Claims and Policy Processing Clerks Career, Salary and Skills
Insurance Claims and Policy Processing Clerks have a BLS-reported national median annual wage of $49,230 based on the 2025 OEWS dataset, with reported national employment of 214,260. Wage data is published for 313 locations.
Occupation description
Process new insurance policies, modifications to existing policies, and claims forms. Obtain information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records. Update existing policies and company records to reflect changes requested by policyholders and insurance company representatives.
O*NET code
43-9041.00
Job zone
2
Typical education
High School Diploma or the equivalent (such as a GED)
Experience
Over 1 year, up to and including 2 years
National salary and employment
Median annual
$49,230
Hourly median
$23.67
Employment
214,260
Data year
2025
National salary distribution
Top skills
| Skill | Importance | Level |
|---|---|---|
| Reading Comprehension | 3.50 | 3.50 |
| Time Management | 3.50 | 3.00 |
| Speaking | 3.38 | 3.25 |
| Critical Thinking | 3.25 | 3.38 |
| Active Listening | 3.25 | 3.50 |
| Social Perceptiveness | 3.12 | 2.88 |
| Service Orientation | 3.12 | 3.25 |
| Writing | 3.12 | 3.12 |
| Coordination | 3.12 | 2.75 |
| Monitoring | 3.00 | 2.88 |
Typical tasks
- Calculate amount of claim.
- Post or attach information to claim file.
- Transmit claims for payment or further investigation.
- Contact insured or other involved persons to obtain missing information.
- Review insurance policy to determine coverage.
- Process and record new insurance policies and claims.
- Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data.
- Prepare insurance claim forms or related documents, and review them for completeness.
Technology
- Account management software
- Alpha Software Alpha Five
- Automated information system software
- Billing software
- Claim processing system software
- Database software
- GroupMe
- Healthcare common procedure coding system HCPCS
- IBM Check Processing Control System CPSC
- IBM Lotus Notes
- Insurance rating software
- InSystems Calligo Enterprise
- Medical condition coding software
- Medical procedure coding software
Insurance Claims and Policy Processing Clerks salary by location
Areas with the highest reported employment for this occupation.
- Insurance Claims and Policy Processing Clerks Salary in TXMedian $49,880 · Employment 24,470
- Insurance Claims and Policy Processing Clerks Salary in CAMedian $56,800 · Employment 23,470
- Insurance Claims and Policy Processing Clerks Salary in FLMedian $47,130 · Employment 15,920
- Insurance Claims and Policy Processing Clerks Salary in OHMedian $48,380 · Employment 11,160
- Insurance Claims and Policy Processing Clerks Salary in ILMedian $48,440 · Employment 9,060
- Insurance Claims and Policy Processing Clerks Salary in AZMedian $50,530 · Employment 8,350
- Insurance Claims and Policy Processing Clerks Salary in NYMedian $57,790 · Employment 8,120
- Insurance Claims and Policy Processing Clerks Salary in New York, NYMedian $60,070 · Employment 7,700
- Insurance Claims and Policy Processing Clerks Salary in Los Angeles, CAMedian $50,630 · Employment 7,500
- Insurance Claims and Policy Processing Clerks Salary in Dallas, TXMedian $57,340 · Employment 7,100
- Insurance Claims and Policy Processing Clerks Salary in PAMedian $49,420 · Employment 7,020
- Insurance Claims and Policy Processing Clerks Salary in Phoenix, AZMedian $50,620 · Employment 6,770
Related careers
- Tax Examiners and Collectors, and Revenue AgentsNational median $62,370
- Compensation, Benefits, and Job Analysis SpecialistsNational median $78,210
- Title Examiners, Abstractors, and SearchersNational median $58,650
- Bill and Account CollectorsNational median $47,030
- Medical Records SpecialistsNational median $51,140
- Legal Secretaries and Administrative AssistantsNational median $55,570
- Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and TravelNational median $69,990
- Insurance UnderwritersNational median $81,370
Career and skills data: O*NET 31.0 (onetcenter.org). Salary and employment data: U.S. Bureau of Labor Statistics OEWS, 2025 (bls.gov/oes). Figures are published survey estimates, not real-time market data.