Correspondence Clerks Career, Salary and Skills
Correspondence Clerks have a BLS-reported national median annual wage of $46,800 based on the 2025 OEWS dataset, with reported national employment of 4,290. Wage data is published for 45 locations.
Occupation description
Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.
O*NET code
43-4021.00
Job zone
2
Typical education
High School Diploma or the equivalent (such as a GED)
Experience
Over 2 years, up to and including 4 years
National salary and employment
Median annual
$46,800
Hourly median
$22.50
Employment
4,290
Data year
2025
National salary distribution
Top skills
| Skill | Importance | Level |
|---|---|---|
| Writing | 4.00 | 4.12 |
| Active Listening | 3.75 | 3.88 |
| Reading Comprehension | 3.75 | 4.00 |
| Speaking | 3.50 | 3.50 |
| Critical Thinking | 3.38 | 3.75 |
| Judgment and Decision Making | 3.25 | 3.00 |
| Social Perceptiveness | 3.12 | 2.88 |
| Service Orientation | 3.00 | 3.00 |
| Time Management | 3.00 | 2.88 |
| Monitoring | 2.88 | 2.75 |
Typical tasks
- Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
- Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
- Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.
- Compile data from records to prepare periodic reports.
- Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.
- Route correspondence to other departments for reply.
- Ensure that money collected is properly recorded and secured.
- Maintain files and control records to show correspondence activities.
Technology
- Electronic data interchange EDI software
- Electronic health record EHR software
- Epic Systems
- GE Healthcare Centricity EMR
- Healthcare common procedure coding system HCPCS
- Imaging software
- Microsoft Access
- Microsoft Excel
- Microsoft Office software
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft SharePoint
- Microsoft Windows
- Microsoft Word
Correspondence Clerks salary by location
Areas with the highest reported employment for this occupation.
- Correspondence Clerks Salary in TXMedian $48,860 · Employment 830
- Correspondence Clerks Salary in NYMedian $49,360 · Employment 540
- Correspondence Clerks Salary in New York, NYMedian $51,650 · Employment 330
- Correspondence Clerks Salary in Dallas, TXMedian $49,650 · Employment 280
- Correspondence Clerks Salary in CAMedian $53,640 · Employment 240
- Correspondence Clerks Salary in UTMedian $47,450 · Employment 140
- Correspondence Clerks Salary in PAMedian $40,270 · Employment 140
- Correspondence Clerks Salary in SCMedian $41,710 · Employment 130
- Correspondence Clerks Salary in NVMedian $47,820 · Employment 130
- Correspondence Clerks Salary in San Antonio, TXMedian $48,860 · Employment 130
- Correspondence Clerks Salary in NHMedian $49,730 · Employment 120
- Correspondence Clerks Salary in AZMedian $39,900 · Employment 110
Related careers
- Payroll and Timekeeping ClerksNational median $58,260
- Receptionists and Information ClerksNational median $38,010
- Interviewers, Except Eligibility and LoanNational median $45,920
- Eligibility Interviewers, Government ProgramsNational median $54,210
- Court, Municipal, and License ClerksNational median $48,700
- Statistical AssistantsNational median $50,330
- Bill and Account CollectorsNational median $47,030
- Document Management SpecialistsNational median $116,580
Career and skills data: O*NET 31.0 (onetcenter.org). Salary and employment data: U.S. Bureau of Labor Statistics OEWS, 2025 (bls.gov/oes). Figures are published survey estimates, not real-time market data.