Customer Service Representatives skills
Skill importance
- Service Orientation4.0
- Active Listening4.0
- Speaking3.9
- Reading Comprehension3.4
- Critical Thinking3.3
- Complex Problem Solving3.1
- Time Management3.1
- Writing3.0
- Negotiation3.0
- Monitoring3.0
- Social Perceptiveness3.0
- Persuasion3.0
- Judgment and Decision Making2.9
- Active Learning2.9
- Coordination2.9
- Instructing2.8
- Learning Strategies2.6
- Management of Personnel Resources2.4
- Systems Analysis2.3
- Mathematics2.3
- Systems Evaluation2.3
- Technology Design1.9
- Operations Monitoring1.8
- Operations Analysis1.6
- Programming1.5
- Management of Financial Resources1.4
- Management of Material Resources1.4
- Quality Control Analysis1.1
- Installation1.0
- Science1.0
- Equipment Maintenance1.0
- Equipment Selection1.0
- Troubleshooting1.0
- Repairing1.0
- Operation and Control1.0
Skill gap check
Select the skills you already have
Skills listed are those O*NET rates at importance 3.0 or above for this occupation. Set your own level on the same 0–7 O*NET scale.
Skill coverage
0%
0 of 12 identified skills
Matched
0
Missing
12
Your selected skills cover approximately 0% of the skills identified for this occupation in O*NET. This is a coverage measure of listed skills only — it is not a qualification, hiring or interview outcome.
Skills to develop
| Skill | Importance | Required level | Your level | Gap |
|---|---|---|---|---|
| Active Listening | 4.0 | 4.0 | Not selected | 4.0 |
| Speaking | 3.9 | 3.8 | Not selected | 3.8 |
| Service Orientation | 4.0 | 3.6 | Not selected | 3.6 |
| Critical Thinking | 3.3 | 3.5 | Not selected | 3.5 |
| Reading Comprehension | 3.4 | 3.1 | Not selected | 3.1 |
| Complex Problem Solving | 3.1 | 3.0 | Not selected | 3.0 |
| Time Management | 3.1 | 3.0 | Not selected | 3.0 |
| Writing | 3.0 | 3.0 | Not selected | 3.0 |
| Negotiation | 3.0 | 3.0 | Not selected | 3.0 |
| Monitoring | 3.0 | 3.0 | Not selected | 3.0 |
| Social Perceptiveness | 3.0 | 3.0 | Not selected | 3.0 |
| Persuasion | 3.0 | 3.0 | Not selected | 3.0 |
Ordered by required level gap multiplied by O*NET importance. No prediction or recommendation is implied.