Claims Adjusters, Examiners, and Investigators Career, Salary and Skills
Claims Adjusters, Examiners, and Investigators have a BLS-reported national median annual wage of $78,000 based on the 2025 OEWS dataset, with reported national employment of 324,230. Wage data is published for 361 locations.
Occupation description
Review settled claims to determine that payments and settlements are made in accordance with company practices and procedures. Confer with legal counsel on claims requiring litigation. May also settle insurance claims.
O*NET code
13-1031.00
Job zone
4
Typical education
Bachelor's Degree
Experience
Over 2 years, up to and including 4 years
National salary and employment
Median annual
$78,000
Hourly median
$37.50
Employment
324,230
Data year
2025
National salary distribution
Top skills
| Skill | Importance | Level |
|---|---|---|
| Reading Comprehension | 4.12 | 4.50 |
| Active Listening | 4.00 | 4.25 |
| Critical Thinking | 4.00 | 4.25 |
| Speaking | 3.88 | 4.00 |
| Judgment and Decision Making | 3.75 | 3.75 |
| Writing | 3.62 | 3.88 |
| Complex Problem Solving | 3.50 | 3.38 |
| Monitoring | 3.38 | 3.88 |
| Social Perceptiveness | 3.38 | 3.38 |
| Coordination | 3.25 | 3.12 |
Typical tasks
- Examine claims forms and other records to determine insurance coverage.
- Analyze information gathered by investigation and report findings and recommendations.
- Pay and process claims within designated authority level.
- Prepare reports to be submitted to company's data processing department.
- Investigate, evaluate, and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio.
- Verify and analyze data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures.
- Review police reports, medical treatment records, medical bills, or physical property damage to determine the extent of liability.
- Communicate with reinsurance brokers to obtain information necessary for processing claims.
Technology
- 4n6xprt Systems StiffCalcs
- ADP software
- Agency Management Systems AMS 360
- Apple Safari
- ARSoftware WinSMAC
- AutoClaims Direct DirectLink
- Automatic Data Processing Autosource
- Automatic Data Processing Claims Manager & Dispatch
- Automatic Data Processing Estimating
- Axonwave Fraud and Abuse Management System
- BCCORP Burkitt W5
- BCCORP W5 for Adjusters
- Bill review software
- Bramerhill ClaimsTech
Claims Adjusters, Examiners, and Investigators salary by location
Areas with the highest reported employment for this occupation.
- Claims Adjusters, Examiners, and Investigators Salary in TXMedian $78,800 · Employment 29,220
- Claims Adjusters, Examiners, and Investigators Salary in FLMedian $76,920 · Employment 28,100
- Claims Adjusters, Examiners, and Investigators Salary in CAMedian $91,790 · Employment 24,290
- Claims Adjusters, Examiners, and Investigators Salary in NYMedian $87,130 · Employment 17,330
- Claims Adjusters, Examiners, and Investigators Salary in New York, NYMedian $95,980 · Employment 14,840
- Claims Adjusters, Examiners, and Investigators Salary in ILMedian $77,010 · Employment 14,210
- Claims Adjusters, Examiners, and Investigators Salary in Atlanta, GAMedian $75,770 · Employment 13,830
- Claims Adjusters, Examiners, and Investigators Salary in AZMedian $65,110 · Employment 13,830
- Claims Adjusters, Examiners, and Investigators Salary in OHMedian $67,990 · Employment 13,650
- Claims Adjusters, Examiners, and Investigators Salary in PAMedian $77,290 · Employment 13,270
- Claims Adjusters, Examiners, and Investigators Salary in Phoenix, AZMedian $64,370 · Employment 11,350
- Claims Adjusters, Examiners, and Investigators Salary in NCMedian $75,310 · Employment 9,880
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Career and skills data: O*NET 31.0 (onetcenter.org). Salary and employment data: U.S. Bureau of Labor Statistics OEWS, 2025 (bls.gov/oes). Figures are published survey estimates, not real-time market data.