Computer User Support Specialists Career, Salary and Skills
Computer User Support Specialists have a BLS-reported national median annual wage of $61,860 based on the 2025 OEWS dataset, with reported national employment of 717,190. Wage data is published for 445 locations.
Occupation description
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
O*NET code
15-1232.00
Job zone
3
Typical education
Bachelor's Degree
Experience
Over 2 years, up to and including 4 years
National salary and employment
Median annual
$61,860
Hourly median
$29.74
Employment
717,190
Data year
2025
National salary distribution
Top skills
| Skill | Importance | Level |
|---|---|---|
| Active Listening | 4.00 | 4.00 |
| Reading Comprehension | 4.00 | 4.00 |
| Speaking | 4.00 | 4.00 |
| Critical Thinking | 3.75 | 3.88 |
| Complex Problem Solving | 3.62 | 3.25 |
| Writing | 3.50 | 3.12 |
| Judgment and Decision Making | 3.25 | 3.00 |
| Social Perceptiveness | 3.12 | 2.75 |
| Monitoring | 3.12 | 3.00 |
| Learning Strategies | 3.12 | 3.12 |
Typical tasks
- Oversee the daily performance of computer systems.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Confer with staff, users, and management to establish requirements for new systems or modifications.
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Technology
- Automated installation software
- Bash
- Bentley MicroStation
- Blackboard software
- Blink
- C
- C#
- C++
- Call center software
- Cascading style sheets CSS
- 3M Post-it App
- Active directory software
- Adobe Acrobat
- Adobe ActionScript
Computer User Support Specialists salary by location
Areas with the highest reported employment for this occupation.
- Computer User Support Specialists Salary in CAMedian $79,570 · Employment 74,490
- Computer User Support Specialists Salary in TXMedian $59,490 · Employment 72,030
- Computer User Support Specialists Salary in FLMedian $58,740 · Employment 51,220
- Computer User Support Specialists Salary in NYMedian $72,560 · Employment 39,100
- Computer User Support Specialists Salary in New York, NYMedian $75,690 · Employment 36,580
- Computer User Support Specialists Salary in PAMedian $58,670 · Employment 30,560
- Computer User Support Specialists Salary in ILMedian $59,860 · Employment 26,060
- Computer User Support Specialists Salary in GAMedian $60,440 · Employment 25,980
- Computer User Support Specialists Salary in NCMedian $60,120 · Employment 23,100
- Computer User Support Specialists Salary in Dallas, TXMedian $60,710 · Employment 22,600
- Computer User Support Specialists Salary in OHMedian $59,720 · Employment 22,370
- Computer User Support Specialists Salary in MIMedian $56,240 · Employment 22,090
Related careers
- Broadcast TechniciansNational median $59,570
- Web and Digital Interface DesignersNational median $104,000
- Electrical and Electronics Repairers, Commercial and Industrial EquipmentNational median $74,090
- Web AdministratorsNational median $116,580
- Computer and Information Systems ManagersNational median $175,140
- Telecommunications Equipment Installers and Repairers, Except Line InstallersNational median $63,890
- Computer ProgrammersNational median $100,390
- Telecommunications Engineering SpecialistsNational median $134,050
Career and skills data: O*NET 31.0 (onetcenter.org). Salary and employment data: U.S. Bureau of Labor Statistics OEWS, 2025 (bls.gov/oes). Figures are published survey estimates, not real-time market data.