Concierges — Tasks

Task statements

• Pick up and deliver items or run errands for guests.
• Make travel arrangements for sightseeing or other tours.
• Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
• Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
• Provide directions to guests.
• Order flowers for guests.
• Plan special events, parties, or meetings, which may include booking musicians or celebrities.
• Book airline or train tickets, reserve rental cars, or arrange shuttle service for guests.
• Arrange childcare services for guests.
• Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
• Assist guests with special needs by providing equipment such as wheelchairs.
• Receive, store, or deliver luggage or mail.
• Perform office duties on a temporary basis when needed.
• Arrange for the replacement of items lost by travelers.
• Provide business services for guests, such as sending or receiving faxes or shipping packages.
• Arrange for interpreters or translators when patrons require such services.
• Provide food and beverage services to guests.
• Clean and tidy hotel lounge.