First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services — Tasks

Task statements

• Provide staff with assistance in performing difficult or complicated duties.
• Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
• Train workers in proper operational procedures and functions and explain company policies.
• Furnish customers with information on events or activities.
• Collaborate with staff members to plan or develop programs of events or schedules of activities.
• Resolve customer complaints regarding worker performance or services rendered.
• Plan, direct, or supervise recreational and entertainment activities led by staff, such as sports, aquatics, games, or performing arts.
• Direct or coordinate the activities of entertainment and recreation related workers.
• Recruit and hire staff members.
• Inform workers about interests or special needs of specific groups.
• Requisition supplies and equipment necessary for workers to facilitate recreational or entertainment activities, such as safety harnesses, flash lights, or first aid kits.
• Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
• Meet with managers or other supervisors to stay informed of changes affecting workers or operations.
• Serve as a point of contact between managerial staff and leaders of recreational or entertainment activities.
• Take disciplinary action to address performance problems.
• Apply customer feedback to service improvement efforts.
• Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
• Analyze and record personnel or operational data and write related activity reports.
• Participate in continuing education to stay abreast of industry trends and developments.