First-Line Supervisors of Passenger Attendants — Tasks

Task statements

• Resolve customer complaints regarding worker performance or services rendered.
• Inspect materials, stock, vehicles, equipment, or facilities to ensure that they are safe, free of defects, and consistent with specifications.
• Train workers in proper operational procedures and functions and explain company policies.
• Compute or estimate cash, payroll, transportation, or personnel requirements.
• Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
• Recommend and implement measures to improve worker motivation, work methods, or customer services.
• Meet with managers or other supervisors to stay informed of changes affecting operations.
• Inform workers about interests or special needs of specific groups.
• Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
• Explain and demonstrate work tasks to new workers or assign training tasks to experienced workers.
• Take disciplinary action to address performance problems.
• Analyze and record personnel or operational data and write related activity reports.
• Confer with customers, supervisors, contractors, or other personnel to exchange information or to resolve problems.
• Apply customer feedback to service improvement efforts.
• Participate in continuing education to stay abreast of industry trends and developments.
• Requisition necessary supplies, equipment, or services.
• Direct or coordinate the activities of workers, such as flight or car attendants.
• Recruit and hire staff members.
• Enforce safety rules and regulations.