First-Line Supervisors of Personal Service Workers — Tasks

Task statements

• Apply customer feedback to service improvement efforts.
• Train workers in proper operational procedures and functions and explain company policies.
• Meet with managers or other supervisors to stay informed of changes affecting operations.
• Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
• Recruit and hire staff members.
• Resolve customer complaints regarding worker performance or services rendered.
• Take disciplinary action to address performance problems.
• Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
• Investigate employee complaints and resolve problems following management rules and regulations.
• Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
• Direct or coordinate the activities of workers, such as hotel staff or hair stylists.
• Participate in continuing education to stay abreast of industry trends and developments.
• Inform management about problems, such as employee disputes.
• Arrange worker breaks to ensure services are adequately staffed throughout each shift.
• Inform workers about interests or special needs of specific groups.
• Requisition necessary supplies, equipment, or services.
• Direct marketing, advertising, or other customer recruitment efforts.