Reservation and Transportation Ticket Agents and Travel Clerks — Tasks

Task statements

• Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
• Confer with customers to determine their service requirements and travel preferences.
• Prepare customer invoices and accept payment.
• Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies.
• Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
• Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.
• Promote particular destinations, tour packages, and other travel services.
• Keep information facilities clean during operation.
• Open or close information facilities.
• Examine passenger documentation to determine destinations and to assign boarding passes.
• Inform clients of essential travel information, such as travel times, transportation connections, or medical and visa requirements.
• Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
• Maintain computerized inventories of available passenger space and provide information on space reserved or available.
• Announce arrival and departure information, using public address systems.
• Assemble and issue required documentation, such as tickets, travel insurance policies, or itineraries.
• Contact motel, hotel, resort, and travel operators to obtain current advertising literature.
• Provide clients with assistance in preparing required travel documents and forms.
• Provide boarding or disembarking assistance to passengers needing special assistance.
• Provide customers with travel suggestions and information sources, such as guides, directories, brochures, or maps.