Ushers, Lobby Attendants, and Ticket Takers — Tasks

Task statements

• Page individuals wanted at the box office.
• Sell or collect admission tickets, passes, or facility memberships from patrons at entertainment events.
• Clean facilities.
• Provide assistance with patrons' special needs, such as helping those with wheelchairs.
• Maintain order and ensure adherence to safety rules.
• Examine tickets or passes to verify authenticity, using criteria such as color or date issued.
• Refuse admittance to undesirable persons or persons without tickets or passes.
• Guide patrons to exits or provide other instructions or assistance in case of emergency.
• Greet patrons attending entertainment events.
• Search for lost articles or for parents of lost children.
• Settle seating disputes or help solve other customer concerns.
• Assist patrons by giving directions to points in or outside of the facility or providing information about local attractions.
• Operate refreshment stands during intermission or obtain refreshments for press box patrons during performances.
• Verify credentials of patrons desiring entrance into press box and permit only authorized persons to enter.
• Count and record number of tickets collected.
• Lead tours and answer visitors' questions about the exhibits.
• Manage inventory or sale of artist merchandise.
• Assist patrons in finding seats, lighting the way with flashlights, if necessary.
• Schedule or manage staff, such as volunteer usher corps.
• Manage informational kiosks or displays of event signs or posters.
• Give door checks to patrons who are temporarily leaving establishments.
• Work with others to change advertising displays.
• Distribute programs to patrons.