Careers / Bill and Account Collectors
Bill and Account Collectors — Career Decision Dashboard
United States
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Report generated from official BLS OEWS and O*NET data — United States.
Median annual wage
$47,030
United States, 2025
Employment
158,830
United States, 2025
Typical education
High School Diploma or the equivalent (such as a GED)
Job Zone 2
Skills identified
35
10 related careers
Career overview
Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts.
- O*NET code
- 43-3011.00
- Job zone
- 2
- Experience required
- Over 6 months, up to and including 1 year
Typical tasks
- Record information about financial status of customers and status of collection efforts.
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Locate and monitor overdue accounts, using computers and a variety of automated systems.
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
- Advise customers of necessary actions and strategies for debt repayment.
- Answer customer questions regarding problems with their accounts.
- Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
- Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
Choose a location
Salary analysis — United States
10th percentile
$34,400
25th percentile
$39,010
75th percentile
$56,740
90th percentile
$65,580
Most important skills
- Speaking3.9
- Active Listening3.9
- Social Perceptiveness3.4
- Persuasion3.4
- Writing3.3
- Critical Thinking3.1
- Reading Comprehension3.1
- Time Management3.0
- Monitoring3.0
- Negotiation3.0
- Service Orientation3.0
- Judgment and Decision Making2.9
What skills do you need?
Select the skills you already have
Skills listed are those O*NET rates at importance 3.0 or above for this occupation. Set your own level on the same 0–7 O*NET scale.
Skill coverage
0%
0 of 11 identified skills
Matched
0
Missing
11
Your selected skills cover approximately 0% of the skills identified for this occupation in O*NET. This is a coverage measure of listed skills only — it is not a qualification, hiring or interview outcome.
Skills to develop
| Skill | Importance | Required level | Your level | Gap |
|---|---|---|---|---|
| Speaking | 3.9 | 3.6 | Not selected | 3.6 |
| Active Listening | 3.9 | 3.6 | Not selected | 3.6 |
| Persuasion | 3.4 | 3.6 | Not selected | 3.6 |
| Reading Comprehension | 3.1 | 3.6 | Not selected | 3.6 |
| Critical Thinking | 3.1 | 3.5 | Not selected | 3.5 |
| Social Perceptiveness | 3.4 | 3.0 | Not selected | 3.0 |
| Writing | 3.3 | 3.1 | Not selected | 3.1 |
| Negotiation | 3.0 | 3.1 | Not selected | 3.1 |
| Time Management | 3.0 | 2.9 | Not selected | 2.9 |
| Monitoring | 3.0 | 2.9 | Not selected | 2.9 |
| Service Orientation | 3.0 | 2.8 | Not selected | 2.8 |
Ordered by required level gap multiplied by O*NET importance. No prediction or recommendation is implied.
Related careers
Supplemental
National median $69,990
Compare with Bill and Account CollectorsSupplemental
National median $105,070
Compare with Bill and Account CollectorsSupplemental
National median $50,020
Compare with Bill and Account CollectorsHow salary varies by location
| Location | Median | Employment | Year |
|---|---|---|---|
| San Jose, CA | $77,360 | 660 | 2025 |
| Napa, CA | $77,160 | 80 | 2025 |
| San Francisco, CA | $72,430 | 1,450 | 2025 |
| San Luis Obispo, CA | $64,970 | 80 | 2025 |
| Racine, WI | $62,460 | 60 | 2025 |
| DC | $62,230 | 240 | 2025 |
| Santa Maria, CA | $61,640 | 110 | 2025 |
| AK | $60,810 | 310 | 2025 |
| Kenosha, WI | $60,690 | 80 | 2025 |
| Anchorage, AK | $60,430 | 200 | 2025 |
| Santa Cruz, CA | $60,390 | 50 | 2025 |
| New Haven, CT | $60,330 | 160 | 2025 |
| Visalia, CA | $60,310 | 150 | 2025 |
| MA | $59,800 | 2,510 | 2025 |
| Boston, MA | $59,800 | 2,260 | 2025 |
| Vallejo, CA | $59,740 | 80 | 2025 |
| Burlington, VT | $59,690 | 30 | 2025 |
| Hartford, CT | $59,330 | 350 | 2025 |
| Rochester, MN | $58,370 | 70 | 2025 |
| Fresno, CA | $58,330 | 230 | 2025 |
Career transition paths
Compare the skills of a career you hold today with Bill and Account Collectors to see shared skills, target-only skills and skill overlap.
Build a transition comparisonCareer and skills data: O*NET 31.0.
Salary and employment data: U.S. Bureau of Labor Statistics, OEWS, 2025 (May 2025 release).
Figures are periodic published survey snapshots, not real-time market rates.