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Customer Service Representatives Salary in Champaign, IL

In the 2025 U.S. Bureau of Labor Statistics, OEWS dataset, Customer Service Representatives in Champaign, IL have a median annual salary of $41,280, with 1,480 recorded jobs in this area. Recorded earnings range from $31,700 at the 10th percentile to $68,250 at the 90th percentile.

Source: U.S. Bureau of Labor Statistics, OEWS · Data year: 2025 · Last updated: 2026-09-22

Salary overview

Median annual salary

$41,280

Data year: 2025

Hourly median

$19.85

Employment

1,480

Source

U.S. Bureau of Labor Statistics, OEWS

Salary distribution

$31,700
10th
$35,970
25th
$41,280
Median
$50,090
75th
$68,250
90th

Local compared with national

Champaign, IL

$41,280

Median annual · 2025

United States

$44,770

Median annual · 2025

The Champaign, IL median is 7.8% below the national median in the available dataset (a difference of $3,490).

Top skills

  1. 1.Active ListeningImportance 4.0
  2. 2.Service OrientationImportance 4.0
  3. 3.SpeakingImportance 3.9
  4. 4.Reading ComprehensionImportance 3.4
  5. 5.Critical ThinkingImportance 3.3
  6. 6.Complex Problem SolvingImportance 3.1
  7. 7.Time ManagementImportance 3.1
  8. 8.WritingImportance 3.0
  9. 9.MonitoringImportance 3.0
  10. 10.Social PerceptivenessImportance 3.0
  11. 11.PersuasionImportance 3.0
  12. 12.NegotiationImportance 3.0

Career information

Education and experience

Typical education
High School Diploma or the equivalent (such as a GED)
Experience
Over 6 months, up to and including 1 year
Job zone
2

Technology used

  • Active Data Online WebChat
  • Adobe Acrobat
  • Adobe Creative Cloud software
  • Adobe Illustrator
  • Adobe Photoshop
  • ADP Workforce Now
  • Airtable
  • Apple Keynote
  • Apple macOS
  • Applied Systems Vision
  • AS/400 Database
  • Astute Solutions PowerCenter
  • Austin Logistics CallSelect
  • Austin Logistics CallTech
  • Austin Logistics Valeo

Common tasks

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Review insurance policy terms to determine whether a particular loss is covered by insurance.
  • Solicit sales of new or additional services or products.

Related careers

Occupations recorded as related in the dataset. A relationship does not imply a guaranteed transition.

Customer Service Representatives salary in other locations

Other occupations in Champaign, IL