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Customer Service Representatives Salary in Iowa City, IA

In the 2025 U.S. Bureau of Labor Statistics, OEWS dataset, Customer Service Representatives in Iowa City, IA have a median annual salary of $42,340, with 1,190 recorded jobs in this area. Recorded earnings range from $28,960 at the 10th percentile to $65,720 at the 90th percentile.

Source: U.S. Bureau of Labor Statistics, OEWS · Data year: 2025 · Last updated: 2026-09-22

Salary overview

Median annual salary

$42,340

Data year: 2025

Hourly median

$20.35

Employment

1,190

Source

U.S. Bureau of Labor Statistics, OEWS

Salary distribution

$28,960
10th
$34,550
25th
$42,340
Median
$55,000
75th
$65,720
90th

Local compared with national

Iowa City, IA

$42,340

Median annual · 2025

United States

$44,770

Median annual · 2025

The Iowa City, IA median is 5.4% below the national median in the available dataset (a difference of $2,430).

Top skills

  1. 1.Active ListeningImportance 4.0
  2. 2.Service OrientationImportance 4.0
  3. 3.SpeakingImportance 3.9
  4. 4.Reading ComprehensionImportance 3.4
  5. 5.Critical ThinkingImportance 3.3
  6. 6.Complex Problem SolvingImportance 3.1
  7. 7.Time ManagementImportance 3.1
  8. 8.WritingImportance 3.0
  9. 9.MonitoringImportance 3.0
  10. 10.Social PerceptivenessImportance 3.0
  11. 11.PersuasionImportance 3.0
  12. 12.NegotiationImportance 3.0

Career information

Education and experience

Typical education
High School Diploma or the equivalent (such as a GED)
Experience
Over 6 months, up to and including 1 year
Job zone
2

Technology used

  • Active Data Online WebChat
  • Adobe Acrobat
  • Adobe Creative Cloud software
  • Adobe Illustrator
  • Adobe Photoshop
  • ADP Workforce Now
  • Airtable
  • Apple Keynote
  • Apple macOS
  • Applied Systems Vision
  • AS/400 Database
  • Astute Solutions PowerCenter
  • Austin Logistics CallSelect
  • Austin Logistics CallTech
  • Austin Logistics Valeo

Common tasks

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Review insurance policy terms to determine whether a particular loss is covered by insurance.
  • Solicit sales of new or additional services or products.

Related careers

Occupations recorded as related in the dataset. A relationship does not imply a guaranteed transition.

Customer Service Representatives salary in other locations

Other occupations in Iowa City, IA