Careers / First-Line Supervisors of Retail Sales Workers
First-Line Supervisors of Retail Sales Workers — Career Decision Dashboard
United States
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Report generated from official BLS OEWS and O*NET data — United States.
Median annual wage
$48,520
United States, 2025
Employment
1,121,800
United States, 2025
Typical education
High School Diploma or the equivalent (such as a GED)
Job Zone 2
Skills identified
35
10 related careers
Career overview
Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.
- O*NET code
- 41-1011.00
- Job zone
- 2
- Experience required
- Over 4 years, up to and including 6 years
Typical tasks
- Establish credit policies and operating procedures.
- Plan budgets and authorize payments and merchandise returns.
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Instruct staff on how to handle difficult and complicated sales.
- Assign employees to specific duties.
Choose a location
Salary analysis — United States
10th percentile
$33,120
25th percentile
$38,590
75th percentile
$62,130
90th percentile
$77,080
Most important skills
- Active Listening3.9
- Speaking3.8
- Service Orientation3.8
- Monitoring3.5
- Coordination3.5
- Social Perceptiveness3.5
- Critical Thinking3.5
- Persuasion3.3
- Instructing3.3
- Management of Personnel Resources3.3
- Negotiation3.3
- Judgment and Decision Making3.1
What skills do you need?
Select the skills you already have
Skills listed are those O*NET rates at importance 3.0 or above for this occupation. Set your own level on the same 0–7 O*NET scale.
Skill coverage
0%
0 of 20 identified skills
Matched
0
Missing
20
Your selected skills cover approximately 0% of the skills identified for this occupation in O*NET. This is a coverage measure of listed skills only — it is not a qualification, hiring or interview outcome.
Skills to develop
| Skill | Importance | Required level | Your level | Gap |
|---|---|---|---|---|
| Speaking | 3.8 | 3.9 | Not selected | 3.9 |
| Service Orientation | 3.8 | 3.8 | Not selected | 3.8 |
| Active Listening | 3.9 | 3.6 | Not selected | 3.6 |
| Monitoring | 3.5 | 3.9 | Not selected | 3.9 |
| Critical Thinking | 3.5 | 3.9 | Not selected | 3.9 |
| Social Perceptiveness | 3.5 | 3.8 | Not selected | 3.8 |
| Coordination | 3.5 | 3.6 | Not selected | 3.6 |
| Persuasion | 3.3 | 3.6 | Not selected | 3.6 |
| Instructing | 3.3 | 3.6 | Not selected | 3.6 |
| Management of Personnel Resources | 3.3 | 3.6 | Not selected | 3.6 |
| Negotiation | 3.3 | 3.6 | Not selected | 3.6 |
| Reading Comprehension | 3.0 | 3.9 | Not selected | 3.9 |
| Time Management | 3.1 | 3.6 | Not selected | 3.6 |
| Writing | 3.0 | 3.6 | Not selected | 3.6 |
| Learning Strategies | 3.0 | 3.5 | Not selected | 3.5 |
| Complex Problem Solving | 3.0 | 3.5 | Not selected | 3.5 |
| Active Learning | 3.0 | 3.4 | Not selected | 3.4 |
| Judgment and Decision Making | 3.1 | 3.0 | Not selected | 3.0 |
| Systems Evaluation | 3.0 | 3.0 | Not selected | 3.0 |
| Systems Analysis | 3.0 | 2.9 | Not selected | 2.9 |
Ordered by required level gap multiplied by O*NET importance. No prediction or recommendation is implied.
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Compare with First-Line Supervisors of Retail Sales WorkersHow salary varies by location
| Location | Median | Employment | Year |
|---|---|---|---|
| Seattle, WA | $62,170 | 15,250 | 2025 |
| San Jose, CA | $61,710 | 4,810 | 2025 |
| WA | $60,750 | 27,640 | 2025 |
| Boulder, CO | $60,530 | 1,590 | 2025 |
| Longview, WA | $59,980 | 380 | 2025 |
| Fairbanks, AK | $59,660 | 400 | 2025 |
| Kahului, HI | $59,420 | 990 | 2025 |
| Bremerton, WA | $59,110 | 850 | 2025 |
| Yakima, WA | $59,100 | 810 | 2025 |
| Denver, CO | $59,100 | 12,580 | 2025 |
| Kennewick, WA | $59,100 | 1,090 | 2025 |
| Napa, CA | $59,060 | 550 | 2025 |
| San Francisco, CA | $58,950 | 12,120 | 2025 |
| New York, NY | $58,930 | 52,270 | 2025 |
| Boston, MA | $58,850 | 14,900 | 2025 |
| Bridgeport, CT | $58,820 | 3,700 | 2025 |
| RI | $58,570 | 3,880 | 2025 |
| DC | $58,470 | 1,470 | 2025 |
| NY | $58,300 | 50,830 | 2025 |
| CO | $58,200 | 26,390 | 2025 |
Career transition paths
Compare the skills of a career you hold today with First-Line Supervisors of Retail Sales Workers to see shared skills, target-only skills and skill overlap.
Build a transition comparisonCareer and skills data: O*NET 31.0.
Salary and employment data: U.S. Bureau of Labor Statistics, OEWS, 2025 (May 2025 release).
Figures are periodic published survey snapshots, not real-time market rates.